MDM Roles and Responsibilities

When it comes to any successful master data management project, people matter. Given that MDM is a relatively new function, most organizations aren’t sure what resources and roles need to be created or designated to make the solution successful.

Why Master Data Management Is Not Just an IT Thing

Master Data Management (MDM) is a two part data management strategy applicable to organizations of every size in every industry. MDM includes the information definitions, business rules, and processes to provide and maintain consistent and accurate sets of master data, enabled by data management technology.Does IT facilitate the business in delivering an MDM solution? Yes.Can IT successfully deliver an MDM solution without a business need/sponsor? No.

Master Data 101 – What Is Reference Data?

The next concept is reference data which is really just master data. But it’s a little different from some of your big complex core domains. So, reference data’s typically just your simple list that you use to describe things, and most of your operational applications will already have reference data embedded in them, the simple example, the list of languages I just used. Your CRM and ERP applications both might have their own list of languages that obviously have overlapped.

MDM 101 – What Is a Domain

Domains are really kind of the big level blocks that we use to define master data. We have some example categories of domains. So, one common domain a lot of people look to manage within the MDM is customer domain. Customers could be individuals, they could be individual people, consumers if you will. They can also be businesses as well that use. So, depending on whether you’re a B2B or B2C organization, but then there’s other flavors of customer or unity type domains that are out there.

MDM 101 – What Is Master Data Management

Master data management is the combination of people, process, and technology for centralizing and maintaining your master data. The key here is, it’s not just the technology.

MDM 101 – What Is Master Data?

Master data is the core, non-transactional data used across your enterprise, including customers, products, supplier locations and chart of accounts.

MDM Strategy – 6 Pillars for Success: Measurement

Finally, we have measurement. This pillar brings your MDM strategy full circle, because it requires you to go back to the beginning by looking at the business problem you’re trying to solve and the value of solving it.

MDM Strategy – 6 Pillars for Success: Technology

Given how technology-centric MDM projects tend to be, it might be surprising that technology doesn’t come into play until the fifth pillar. But in an ideal world, organizations would spend time upfront going through governance, getting their organization in place and starting to discuss current and future state processes and standards before they evaluate or adopt any technology.

MDM Strategy – 6 Pillars for Success: Standards

As you discuss your processes for managing data, you also need to consider the standards that will govern them. Whether those are regulatory standards set by external parties or internal standards determined by your team, it’s critical to understand the guardrails for how you manage data.

MDM Strategy – 6 Pillars for Success: Process

Next comes process, as nothing happens in a vacuum. Implementing a MDM program will impact the organization, and process can help manage that impact.Depending on the scope of your MDM program and how your business currently operates, you might only need to make fairly minor changes to your existing processes (such as how data gets created and maintained) or you might require a complete overhaul.

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