Leading European Public Utility Strengthens Operational Efficiency and Resiliency with Profisee
Using MDM to unify fragmented data across billing, maintenance and service systems.
One of Europe’s leading water and wastewater service providers, with operations spanning multiple regions
Serves approximately 16 million customers through an extensive network of pipelines and treatment facilities
Delivers billions of liters of clean water and treats an equivalent volume of wastewater each day
Industry: Energy & Utilities
Customer: Since 2024
Data Types Mastered with Profisee
- Asset data
- Location data
This major European public utility delivers water and wastewater services to more than 16 million residents. Managing tens of thousands of kilometers of pipeline and billions of liters of water each day, the organization ensures essential service reliability, environmental stewardship and public health across its regions of operation.
Like many large utilities, the organization faced the dual challenge of modernizing aging infrastructure while improving service efficiency and reliability. Its complex data landscape — spanning more than 150 systems, many legacy — resulted in inconsistent data formats and limited governance. These issues affected key operations such as billing, revenue management, emergency response and maintenance. Without standardized, trusted data, teams lacked a unified operational view and struggled to fully leverage analytics for optimization.
Recognizing that system modernization would take years, leaders in IT, operations and finance aligned on a strategy to improve data consistency and accessibility. The utility identified master data management (MDM) as foundational to achieving this — enabling governance, reconciliation and standardization across disparate systems to enhance service reliability and resiliency.
The Solution
After evaluating multiple vendors, the utility selected Profisee for its powerful automation, business rule configuration and stewardship capabilities. Profisee was implemented to harmonize two critical data domains:
Locations: Including service delivery points and billing addresses
Assets: Encompassing physical infrastructure, maintenance equipment and related resources
Profisee’s advanced matching logic and survivorship rules reconcile duplicate records, even when dozens of systems reference the same location. Integrated with ERP, GIS and SCADA environments, this unified view supports efficient asset management and operational decision making.
The Wins
While still early in its MDM journey, the utility is already realizing measurable improvements:
Operational efficiency: Unified service and billing data reduce errors and improve revenue accuracy.
Service reliability: Accurate location data improves emergency response and service restoration for critical facilities.
Maintenance optimization: Enhanced asset data integration enables faster, more efficient field operations.
By partnering with Profisee, this leading public utility is building a resilient, data-driven foundation that strengthens performance, transparency and customer trust.
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