- Manufacturing Use Case
ACCURATE & RAPID ORDER FULFILLMENT
How Profisee can help optimize the customer experience and build trust through accurate, on-time deliveries.
Order Fulfillment Done Fast, Done Right the First Time
B2B customers are highly dynamic and constantly optimizing their operations, facilities, warehousing needs, and often also change because of mergers, acquisitions or mdivestitures. Manufacturers supporting these organizations struggle to keep up with this constantly changing landscape, often do so through manual processes and “swivel chair” and email integration and data harmonization, which is slow and error prone.
Data Domains
Customer, Ship-To Location
Business Problem
Inaccurate or out-of-date ship-to information
Teams Impacted
Order Fulfillment / Supply Chain
MDM Impact
Avoid costly re-shipments, rush shipments
Business Problem
Data Strategy
Outcomes Business Problem
Poor Customer Satisfaction & Experience
- Orders shipped to the wrong location: Due to inconsistent, out of date, or simply inaccurate ship-to information, orders are mis-delivered.
- Redundant shipments: Due to variations and inconsistencies in ship-to information across product and business lines, opportunities to consolidate shipments are missed.
- Costly rush / re-deliveries: With any kind of shipping / order fulfillment error, remediation is typically costly due to rush or duplicative shipments.
- Service level agreement penalties: Shipping errors can lead to service level penalties.
- Customer dissatisfaction / churn: Shipping and order fulfillment errors can have substantial impacts to customers, potentially leading to costly work/production outages. This can cause customers to seek alternative, more reliable suppliers.
Data Strategy
Standardize & Consolidate Order Data
- Verify & standardize ship-to location data: MDM has built-in address verification and standardization services, ensuring that all ship-to information is accurate and actually deliverable.
- Share changes to ship-to locations across orgs: MDM can harmonize changes to ship-to information across business lines and order fulfillment teams, so when one team gets an updated or new ship-to location, all other teams are alerted and automatically updated.
- Share updates to receiving limitations, restrictions, temporary closures in real-time: Real-time and temporary changes to ship-to locations can be shared across all fulfillment teams.
- Proactively alert fulfillment teams to delivery information changes deemed crucial: Business rules and workflows can trigger review and remediation.
Outcomes
Reduced Customer Churn & Overall Costs
- Reduced overall shipping costs: Although shipping errors may be infrequent, they are often costly. Further reducing errors will reduce overall shipping costs and therefore total cost of goods sold.
- Faster order to cash: With shipments done right, done quickly the first time, order to cash times and days sales outstanding times can be reduced. This has a positive impact on cash flow, can reduce financing costs, and can free working capital that would otherwise be tied up in receivables.
- Reduced customer churn: With many customers depending upon just-in-time procurement, disruptions cause by shipping or order fulfillment errors can have a major impact on the customer’s operations. For this reason, even one significant shipment error can lead a customer to consider alternative, more reliable suppliers.
