When it comes to any successful master data management project, people matter.
Given that MDM is a relatively new function, most organizations aren’t sure what resources and roles need to be created or designated to make the solution successful. There are no one-size fits all organization structures for MDM. They will vary significantly based on the size of the organization, and their desired level of maturity for data management.
The following outlines the common roles and responsibilities that need to be filled regardless of organization size. For smaller organizations, one individual may fill multiple roles, while in large complex organizations, there may be an entire team filling a single role.
Within MDM, there are three common communities of stakeholders, with multiple roles within those communities. Those communities, roles, and responsibilities are:
this is a cross-functional group of stakeholders that define the policies, standards, and processes for data management. The output of their efforts represent the requirements for the implementation of the MDM solution. The governance function also holds the data stewardship team accountable. The following defines the high level roles within the governance team.
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these are leaders and technical resources in IT that install, configure, and maintain the data management solution. Some of these roles have dedicated resources, whereas others work on MDM on a part time basis.
these are your business resources from Finance, Marketing, Sales, Operations, etc… – they are hands on subject matter experts and are tasked with the actual management of data. They know and care about the data and its quality. They will be the resources with the capability to fix, clean and manage data initially and on an ongoing basis.
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