- HEALTHCARE Use Case
OPTIMIZE SCHEDULING & PATIENT EXPERIENCE
How Profisee can help healthcare organizations optimize scheduling, plan for staffing needs, optimize asset utilization, reduce patient no-shows, and improve the overall patient experience.
Optimizing Provider & Asset Scheduling
Scheduling patient procedures and appointments has been complicated by ever increasing provider and technician specialization, and a growing array of medical devices and assets requiring specialized skills. Sophisticated scheduling technology is available but can only deliver reliable and optimal results when the necessary supporting data is current, complete, and consistently accurate.
Data Domains
Provider, Asset, Location & Employee
Business Problem
Under- or over-utilized resources & assets
Teams Impacted
Operations, Billing, Physicians
MDM Impact
Optimized utilization & better patient experience
Business Problem
Data Strategy
Outcomes Business Problem
Service Delivery Delays, Utilization
- Delays in Service Delivery: Challenges in coordinating providers, qualified technicians, asset & resource availability leads to delays in scheduled procedures and services, reducing revenue and leaving assets underutilized.
- Provider Exhaustion, Performance & Turnover: With ongoing staffing shortages, pressure to over-utilize providers & staff can lead to exhaustion, clinical errors, and turnover.
- Compliance: Although under pressure to deliver needed services quickly, hospitals must remain compliant with provider rest requirements, and ensure fully qualified staff are scheduled for every procedure.
- Patient Experience: Patients expect to have necessary services delivered promptly. Without these, patient churn increases.
- Negative Patient Outcomes: Delays in services can increase morbidity and mortality rates.
Data Strategy
Power Scheduling Apps with Complete Data
- Fill In the Gaps: MDM brings advanced automation to aggregate data from multiple internal and external sources to automatically assemble comprehensive provider, asset, location & employee data.
- Identify Errors: Data quality rules can spot and highlight abnormal values, missing information and bring to the attention of data management & scheduling teams.
- Continuous Updating: With ongoing updates to provider availability, credentials, asset & asset location, maintenance windows, locations, & skilled staff all in one place, advanced scheduling tools are able to optimize utilization of providers and assets.
- Support Digital Platforms: As the single source for complete, up-to-date and accurate provider asset information, digital platforms & schedulers are enabled.
Outcomes
Accelerate Care Delivery & Improve Outcomes
- Optimize Provider Utilization: Ensure credentialed providers are delivering services and not idling.
- Reduce Provider Turnover: With reliable and predictable scheduling, providers are confident in their ability to meet billing goals while delivering excellent service.
- Optimize Asset Utilization: By harmonizing provider, skilled technician, asset & location data, assets are fully utilized and not lying dormant.
- Accelerate Service Delivery: With complete and reliable data, scheduling platforms can get patients necessary procedures faster.
- Avoid Reputational Damage & Fines: Ideal provider utilization reduces fatigue-induced clinical errors and avoids over-scheduling fines.
