- Government Use Case
Ensuring Access to Government Programs
How Profisee can help state and local governments ensure constituents receive the benefits they’re entitled to, while reducing fraud and administrative burden
By mastering constituent and program data, state & local government agencies can
accurately determine eligibility, prevent duplication and fraud and ensure that
vulnerable residents don’t fall through the cracks. With a single trusted view,
caseworkers and administrators can deliver services more efficiently and equitably.
Data Domains
Constituent, Programs, Agency, Caseworker
Business Problem
Delayed Benefits, Spending on Ineligible Constituents
Teams Impacted
Human Services, Compliance
MDM Impact
Fraud Prevention, Eligibility Alignment, Analytics
Business Problem
Data Strategy
Outcomes Business Problem
Effects of Inaccurate Resident/Program Data
- Missed Benefits: Families and individuals fall through the cracks because constituent data is incomplete or out-of-date, program data is siloed, and caseworkers cannot see full histories across agencies
- Fraud & Misuse: Duplicate or incomplete records enable fraudulent participation in welfare, healthcare and child-services programs.
- Inefficient Operations: Caseworkers waste time reconciling data across multiple systems instead of focusing on client services
- Delays in Service Delivery: Incomplete or out-of-date information on service providers results in delays.
- Limited Analytics: Leadership struggles to answer fundamental questions like “Who are we serving?” or “What outcomes are we achieving?” due to inconsistent data.
Data Strategy
How MDM Can Improve Program Access
- Constituent 360 View: MDM creates a single, trusted record of individuals and families across social programs, and reliably links third-party data sources to master records, enabling accurate eligibility management
- Fraud Detection: Matching and survivorship rules prevent duplicate enrollment and flag suspicious participation.
- Agency Data Sharing: Cross-program integration provides caseworkers with a holistic view, breaking down silos across welfare, child services, healthcare and other benefits and departments.
- Analytics Readiness: Trusted data feeds reporting tools and AI models, enabling agencies to measure program effectiveness and anticipate constituent needs.
Outcomes
Government KPIs Positively Impacted
- Improved Access to Benefits: Vulnerable constituents receive eligible services faster, with fewer delays or missed opportunities.
- Reduced Fraud: Duplicate and fraudulent enrollments are prevented, protecting taxpayer dollars.
- Operational Efficiency: Caseworkers spend less time reconciling data and more time serving constituents.
- Better Program Insights: Agencies can evaluate effectiveness, equity, and outcomes and meet statutory reporting requirements with confidence in their data.
