CENTERED ON YOUR SUCCESS
World-class customer success to ensure your goals become a reality.
We know data management takes more than technology.
Our customer success team works with you to plan out your successful data management journey by assisting in:
Creating the right team
Avoiding common pitfalls
Settings outcome-based priorities
Coaching and sharing best practices
Data Analyst
Always available through online support, on call support to provide the best assistance possible when we are facing some issues and challenges with the product
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Sr. Master Data Architect
“The Profisee team has been a fantastic partner starting on Day One of our MDM platform selection process, during a lengthy and complex implementation, and on into a series of platform upgrades and application releases.”
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Microsoft 365 Developer
We have a large amount of data that we use in our environment and managing that data is of utmost importance for us. With Profisee Platform it is now easier than ever to manage this data with little to no problem.
Manager
“It helps our organization to manage our data assets and master data management.”
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Chief Data Officer
“They have an excellent support platform, where a ticket is opened and attended to as soon as possible and in a timely and effective manner.”
Data and Analytics Manager
“A very flexible platform that helps streamline and manage our data assets and master data management. The Profisee platform is technically stable and very well supported by both the vendor and their implementation partners.”
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Director of Data Architecture
“The support team is really responsive…We have recurring meetings to discuss our experience as a user of the product and issues encountered. Very good user experience.”
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YOUR CUSTOMER SUCCESS MANAGER IS
FOCUSED ON YOUR SUCCESS
Someone you can count on — Your CSM serves as your coordinator and advocate within Profisee to ensure exceptional customer service.
Here to help drive value — Your CSM will help integrate you into the community other Profisee users to share ideas, best practices and successful strategies.
Your liaison to experts — Your CSM will help extend your team’s reach by leveraging Profisee resources and experts from our solution engineering team, former Gartner analyst and Head of Data Strategy Malcolm Hawker, and other market leaders within Profisee.
Your partner for success — Your CSM will assist you in leveraging our expert value consulting team to develop and refine your data management roadmap to align to business impacts.
