Success at Ernst & Young

Learn how E&Y created a comprehensive complete view of their customer to drive visibility across complex interrelationships


Challenges

Needed Master Data for Vision 2020
  • Began global ERP implementation, needed clean data
  • CRM (cloud & on-premise) lacked data quality controls
  • Need enterprise-wide single view of “Business Partner”
  • Must have compliance and on-boarding client visibility

Strategy

Real-Time ERP Integration & Workflow
  • MDM foundation for ERP / CRM data workflow
  • Drives all client onboarding compliance process
  • Consolidated 360° view of our Business Partner
  • Exposes conflicts of interest across Business Partner activities

Levels of Success

Strategic
  • “Leveraged client revenue visibility – $100+ Million”
  • “Improved forecast accuracy across practices – 5-8% / Practice”
Business
  • “Enable client / Business partner onboarding process – Eliminated risk”
Project
  • “Created master records for vision 2020 ERP strategy – SAP ERP \ CRM”
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